Returns and refunds

Because skincare is personal and hygienic, we can't take back products that have been opened or used because you changed your mind.

We will replace or refund an item that is:

• the wrong product or size,
• damaged when it arrives,
• defective, or
• past its expiry date when delivered.

Tell us within 3 days of delivery with your order number and photos. We'll arrange collection or a replacement, or refund you: to the bank account you paid from, or in cash if you paid cash. Refunds are usually made within 3 working days of us agreeing them.

You can cancel an order free of charge any time before it is packed. Message us with your order number.

Last updated 10 October 2026